Top Frequently Asked Questions

  1. Woman listening to commentary

    Is tour commentary available in my language?

    2. Is tour commentary available in my language?

    Our Madrid bus tours feature live guides, offering an exciting and educational commentary in English and Spanish throughout the duration of your Madrid bus tour. Learn more on our Tour Commentary page.

  2. Couple looking at Big Bus Tours Madrid map

    Where can I get on the bus?

    3. Where can I get on the bus?

    Hop on the bus at Stop #1 (Fountain Neptuno, Paseo del Prado, 3198, 28014 Madrid). Please arrive 15 minutes ahead of your tour departure time in order to redeem your booking confirmation voucher.

  3. Passengers on open-top bus in London

    What time does the tour start and how often do the buses run?

    4. What time does the tour start and how often do the buses run?

    Our service operates daily. See our Service Information page for tour schedule information and notices. Alternatively, you can check times with a Big Bus Tours team member, or contact us with any questions.

  4. The Navibus Tour in Madrid

    What is the Navibus Tour?

    5. What is the Navibus Tour?

    Our Madrid Navibus Tour is a 50-minute, once-around Christmas night tour experience designed to show off Madrid's most iconic landmarks, beautifully decorated with Christmas lights for the festive season. As you travel through famous streets of the Spanish capital, you'll be treated to live, Christmas-themed commentary (in English and Spanish) delivered by one of Santa Claus’s helpers, making it a truly enchanting experience for visitors of all ages. This exciting Madrid Christmas Tour is super popular, so be quick! The tour operates for a limited time and is only available between 29 November 2024 to 6th of January 2025.
    Please note that the Navibus route may occasionally be altered due to traffic and other unforeseen events. There will be no cancelations or refunds for this tour. Ticket times and dates can be changed at least 48 hours in advance of the date and time of travel.

More Questions & Answers

Do I need to choose a date for my tour?

Yes – when you book, you will need to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to secure your seat. If your ticket has extra inclusions, you may also need to book dates and times for these inclusions after your purchase is complete via our Booking Portal. For more information, please see the instructions on your booking confirmation email.

Where can I buy a ticket for the tour?

You can purchase tickets on this website, from the Big Bus on-street sales team, or at our kiosk (located in front of the Madrid Tourist Information kiosk beside Big Bus Tours Stop #1 at Fountain Neptuno, Paseo del Prado, 3198, 28014 Madrid).

Tell me about Big Bus Tours Madrid

Big Bus Tours offers entertaining sightseeing tours of Madrid on open-top double-decker buses. You'll pass famous landmarks like the Prado Museum, Las Ventas bullring, Plaza de España, and more.

What can I see and visit?

Our tours pass Madrid's most iconic landmarks and unique neighborhoods. While on board, you'll see beautiful buildings like the Prado Museum, the Las Ventas bullring, the Puerta de Alcalá, the Palacio de Real Madrid, and many more! Sit back and relax on the upper deck as the tour passes the bustling Gran Vía, expansive Plaza España and grand Atocha Station. Along the way, our guides will share facts and stories about Madrid's fascinating history, architecture and dynamic culture.

Do tours operate daily?

Yes, Big Bus Tours Madrid operates every day of the year, apart from the 25th of December. Occasionally local events might affect our service due to road closures. For up-to-date information, please visit our service information page.

How long does the tour take?

Our tour duration is approximately 90 minutes. Please note that our tour duration may be affected by traffic or road closures on some occasions.

How do I redeem my ticket?

For our Madrid bus tour, please go to any stop and present your booking confirmation (either printed or on your device) to one of our staff members. They will present you with a ticket receipt which can be used to board the bus.

For our out-of-town day trips, please go to Stop #1 (Fuente Neptuno) at least 15 minutes in advance of the advertised departure time. Present your booking confirmation (either printed or on your device) to one of our staff members. They will present you with a ticket receipt which can be used to board the bus.

Is there a discount available for groups?

Yes, discounts are available for groups of 10 or more. To find out more, submit an enquiry using our group booking information page.

Are child tickets available?

Yes. Child tickets are available for children between the ages of 5–15. Children under 4 may travel free of charge but must sit on their caregiver's lap when the service is full. Buggies and pushchairs must be stowed on the lower deck. All children under 15 years of age must be accompanied by an adult.

Are the buses wheelchair accessible?

No, our bus tour is not wheelchair accessible.

I bought a ticket for someone else, but it has my name on it, is this ok?

Yes. The person taking the tour will need to present the booking confirmation (printed or on a device) to a uniformed staff member before hopping on the bus. Staff will scan the QR code and present the guest with a ticket that can be used to board the tour. Tickets must be retained for hopping on the bus - please note that tickets cannot be replaced if lost.

Can I eat and drink on the bus?

No, eating and drinking is not permitted on the bus.

Can I bring a pet on board the bus?

Only service animals are allowed on board. We do not permit other pets on our buses to ensure the comfort and safety of all our passengers.

Can I bring my luggage on the bus?

No, luggage is not permitted on board the bus.

Can I smoke or vape on the bus?

No, smoking or vaping of any substance is not permitted on the bus.

Are discounts available for specific age groups?

Yes, discounted tickets are available for guests aged 65+, and children aged 5–15. Children under 4 may travel free of charge but must sit on their caregiver's lap when the service is full. Please see our Tickets & Passes page for more details on ticket prices.

Is there a guide on the bus?

Yes. Our expert guides provide tour narration in English and Spanish.

What happens if I miss the bus?

For our Madrid bus tour, you can simply hop on the next bus that arrives at the stop.

For our out-of-town day trips, please go to Stop #1 (Fuente Neptuno) and speak to a Big Bus Tours staff member.

How far in advance should I arrive for my tour?

Please arrive at Stop #1 15 minutes ahead of your tour departure time in order to redeem your booking confirmation voucher with one of our staff.

Can I bring a guide dog on the bus?

Yes, service animals such as guide dogs are permitted on board the bus for guests with visual impairment.

How much does the tour cost?

Our bus tour ticket prices vary between adult, child and senior. Please visit our Tickets & Passes page to see ticket prices.

Who operates Big Bus Tours in Madrid?

Big Bus Tours in Madrid are operated by our partner J. MORENO E HIJOS S.L. Big Bus Tours Ltd acts as an agent of J. MORENO E HIJOS S.L. in the sale of tickets to their tour. Big Bus Tours Ltd does not have the authority or discretion to alter the terms and conditions of service set by J. MORENO E HIJOS S.L. without the permission of J. MORENO E HIJOS S.L. Big Bus Tours Limited does not assume any risk or liability for the operation of the service provided by J. MORENO E HIJOS S.L.

J. MORENO E HIJOS S.L.
Calle San Bernardo 5 – Local 14 – 28013 MADRID
Email: [email protected]
Phone: + 34 910189273
VAT Number: B80961675

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