Top Frequently Asked Questions

  1. Couple looking at Big Bus Tours map

    Where can I buy tickets for the tour?

    2. Where can I buy tickets for the tour?

    You can purchase tickets on this website, at the ticket kiosk at Stop 1 on the Green Route, or inside any bus.

  2. Woman listening to commentary

    Is tour commentary available in my language?

    3. Is tour commentary available in my language?

    Educational and informative pre-recorded commentary is available in the following languages:

    • Czech
    • English
    • German
    • Italian
    • French
    • Spanish
    • Russian
    • Polish
    • Portuguese
    • Greek
    • Dutch
    • Danish
    • Norwegian
    • Swedish
    • Finnish
    • Hungarian
    • Hebrew
    • Ukranian
    • Turkish
    • Chinese
    • Japanese
    • Korean
    • Arabic
    • Hindi

    Tune in via your own wired headphones, or pick up a complimentary pair from the bus driver.

  3. Women on the top deck of a Big Bus Tour

    Where can I start the tour?

    4. Where can I start the tour?

    You can hop on the bus from any stop. Please visit our Routes & Maps page to find your nearest stop.

  4. Passengers on open-top bus

    What time do tours start and how often do the buses run?

    5. What time do tours start and how often do the buses run?

    Please visit our Service Information page for up-to-date information about our first and last bus times and tour duration.

More Questions & Answers

Can I change the date (and time) of my bus tour?

Yes. If you have a ticket that's 'fully flexible' you can change the date (and time) of your bus tour booking without charge. To make the change, please contact us.

If you don't have a 'fully flexible' ticket, we can still change the date of your bus tour, but please be aware that charges may apply.

Tell me about Big Bus Tours Prague

Big Bus Tours offers sightseeing tours of Prague on a double-decker bus or a single decker bus across our two routes. During your tour, you can listen to our complimentary, pre-recorded commentary available in 24 languages to learn fascinating facts and stories about Prague. You can hop on and hop off the bus at any stop to visit attractions and places of interest, or you're welcome to sit back and relax for the entire tour!

What can I see and visit in Prague?

Bus stops are conveniently located, so you can hop-on and off the Prague bus tours as you please. Each stop has been selected because it provides access to an attraction or place of interest. You can hop-on and off as many times as you wish, and are of course welcome to stay on board for the entire circuit. Feel free to speak to a Big Bus Tours staff member for any local tips about the city!

Do tours operate daily?

Yes, our bus tours operate daily. In very rare circumstances our service might be curtailed or suspended due to city events or poor weather. Please visit our service information page for up-to-date information about current service.

How long does the tour take?

Approximate tour durations for each route are:

Green Route: 50-60 minutes* (approx.)
Red Route: 60* minutes (approx.)

*Please allow for more time if you plan to hop on and off at any of our stops.

How do I redeem my ticket?

To redeem your ticket, please present your booking confirmation (printed or on a device) to a uniformed Big Bus Tours staff member at one of our stops. Staff will issue you a receipt that you'll be able to use to hop on the bus throughout the validity period of your ticket.

Is there a discount available for groups?

For more information on group bookings or to receive a quote, please submit an enquiry via our group booking information page.

Are buses available for private hires and charters?

For more information please or to receive a quote, submit an enquiry via our private hires and charters page.

Are child tickets available?

Children may travel on our tours as part of a family ticket, as all children aged 5-15 must be accompanied by an adult. Children under 5 may travel free of charge.

Are buses wheelchair accessible?

Our buses are wheelchair accessible on our Red Route and are currently not wheelchair accessible on the Green Route.

I bought a ticket for someone else, but it has my name on it, is this ok?

You're all set! Simply show your voucher(s) to a Big Bus Tours staff member, who will scan the QR code and hand over your Big Bus Tour tickets.

Is food and drink permitted on the bus?

Drinks in closed containers are permitted. Food is not permitted.

Are pets permitted on the bus?

Yes, we welcome your pets on board.

Do I need to specify a date of travel?

Yes – we’ll ask you to select the date you’d like to hop on the bus when you purchase your tickets. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

Who operates Big Bus Topurs in Prague?

Big Bus Tours in Prague are operated by our partner HOP ON - HOP OFF s.r.o. Big Bus Tours Ltd acts as an agent of HOP ON - HOP OFF s.r.o. in the sale of tickets to their tour. Big Bus Tours Ltd does not have the authority or discretion to alter the terms and conditions of service set by HOP ON - HOP OFF s.r.o. without the permission of HOP ON - HOP OFF s.r.o. Big Bus Tours Limited does not assume any risk or liability for the operation of the service provided by HOP ON - HOP OFF s.r.o.

HOP ON - HOP OFF s.r.o.
Voctářova 261, 182 00 Praha 8
Email: [email protected]
VAT Number: CZ24793523

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.

Private Hires & Charters
 
Contact us
 
Group Bookings
 
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