Top Frequently Asked Questions
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Will I have a live guide?
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How long does the tour last?
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Do I have to book in advance?
Where can I join the tour?
You can join the tour at any of our stops.
Will I have a live guide?
All our tours feature fully trained guides who give an informative historical-based commentary.
How long does the tour last?
The full tour lasts approximately 75 minutes, although part of the fun is hopping on and off to see the sights and experience different guides! During operating hours, buses are scheduled to arrive every 20–25 minutes, please see our Service Information Page for full details.
Do I have to book in advance?
No, absolutely not! You can simply turn up on the day, at the time you wish to travel and start your tour when you wish. There is no schedule to stick to.
More Questions & Answers
Do I need to choose a date for my tour?
Yes – when you book, you will need to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to secure your seat. If your ticket has extra inclusions, you may also need to book dates and times for these inclusions after your purchase is complete via our Booking Portal. For more information, please see the instructions on your booking confirmation email.
What do I get for my money?
You'll get a ticket that you can use to hop on and hop off our buses during our operating hours. A 1-day ticket ticket can be used on the day that you redeem it. A 2-day ticket can be used on both the day of redemption and the day after. A 3-day ticket can be used on the day of redemption, and on the two days following. If you have a ticket that's valid for more than one day, you must use it on consecutive days.
What payment methods can I use?
You can pay with cash, cheque or any major credit card.
How do I get a brochure?
Contact us and we'll send one to you. Most concierges and information centers in the city will have them in stock.
Do you take group bookings?
Yes - discounts are available for groups of ten or more. Please contact us on 1-215-389-8687 or [email protected] for more information.
Are your buses air-conditioned?
No, we have natural air-conditioning as our buses are open top!
Are accommodations available for persons with disabilities?
Are accommodations available for persons with disabilities? Yes, we operate wheelchair accessible vehicles with lifts that can accommodate a weight up to 650 pounds. Please be advised that our entire fleet in Philadelphia is not wheelchair accessible. If you or your travelling partner(s) requires an ADA accessible vehicle, please contact us 48 hours prior to your planned tour commencement. We can then arrange for a suitable vehicle to be available at the time and location required. If you require a different accommodation, please also contact us 48 hours prior to your planned tour commencement so we can make arrangements for an accommodation. Please note that messages left on the office general voicemail do not constitute confirmed arrangements. Please also note that passengers with mobility impairments may not be able to access the upper deck on our buses. We cannot guarantee the accessibility of the various attractions along the tour.
Can I change the date (and time) of my bus tour?
Yes. If you have a ticket that's 'fully flexible' you can change the date (and time) of your bus tour booking without charge. To make the change, please contact us.
If you don't have a 'fully flexible' ticket, we can still change the date of your bus tour, but please be aware that charges may apply.
If you don't have a 'fully flexible' ticket, we can still change the date of your bus tour, but please be aware that charges may apply.
How long is my ticket valid for?
Our 1-Day Tickets are valid on the day of redemption only.
Our 2-Day Tickets are valid on the day of redemption, and the day after*.
Our 3-Day Tickets are valid on the day of redemption, and for 2 days after*.
Please note: 2- and 3-Day tickets must be used over consecutive days.
Our 2-Day Tickets are valid on the day of redemption, and the day after*.
Our 3-Day Tickets are valid on the day of redemption, and for 2 days after*.
Please note: 2- and 3-Day tickets must be used over consecutive days.
Who operates Big Bus Tours in Philadelphia?
Big Bus Tours in Philadelphia are operated by our partner 76 Carriage Company, In D/B/A Philadelphia Trolley Works. Big Bus Tours Ltd acts as an agent of 76 Carriage Company, In D/B/A Philadelphia Trolley Works in the sale of tickets to their tour. Big Bus Tours Ltd does not have the authority or discretion to alter the terms and conditions of service set by 76 Carriage Company, In D/B/A Philadelphia Trolley Works without the permission of 76 Carriage Company, In D/B/A Philadelphia Trolley Works. Big Bus Tours Limited does not assume any risk or liability for the operation of the service provided by 76 Carriage Company, In D/B/A Philadelphia Trolley Works.
76 Carriage Company, In D/B/A Philadelphia Trolley Works
1350 Schuylkill Avenue, Philadelphia, PA 19146
Email: [email protected]
Phone: +1 215-389-8687
76 Carriage Company, In D/B/A Philadelphia Trolley Works
1350 Schuylkill Avenue, Philadelphia, PA 19146
Email: [email protected]
Phone: +1 215-389-8687
Contact us
For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.