Top Frequently Asked Questions

  1. Couple looking at big bus travel brochure while on board the bus

    How long does the tour take?

    2. How long does the tour take?

    Please visit our Service Information page for up-to-date information on the duration of our tours.

  2. Woman on board Big Bus Tour

    What time do tours start and how often do buses run?

    3. What time do tours start and how often do buses run?

    Please visit our Service Information page for up-to-date information on tour start times and frequency.

  3. Woman listening to commentary on board Big Bus Berlin

    Is the audio guide available in my language?

    4. Is the audio guide available in my language?

    Our hop-on, hop-off Berlin day tours feature location-synchronized audio guides, offering a fun and informative commentary in 14 languages, including:

    • English
    • German
    • French
    • Italian
    • Russian
    • Spanish
    • Portuguese (Brazilian)
    • Chinese (Mandarin)
    • Danish
    • Dutch
    • Swedish
    • Polish
    • Turkish
    • Japanese

    You can tune in to our audio guides via any pair of headphones with a standard 3.5mm jack. Either bring your own, or feel welcome to pick up one of our free pairs, available on board the bus near the driver.

    Select tours feature our expert live guides, ready to share their local insights and experiences as you discover Berlin. Our guides offer live commentary in English and German.

  4. Lady in a coffee shop checking her phone

    When will the next bus arrive?

    5. When will the next bus arrive?

    Download the free Big Bus Tours mobile app and never miss a bus with live arrival times. Spend a little longer sipping that latte, browsing the museum or taking that all-important selfie, then simply arrive 5 minutes early at the bus stop. Save memory-making minutes on your city adventure.

More Questions & Answers

Do I need to choose a date for my tour?

Yes – when you book, you will need to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to secure your seat. If your ticket has extra inclusions, you may also need to book dates and times for these inclusions after your purchase is complete via our Booking Portal. For more information, please see the instructions on your booking confirmation email.

How can I find the stop nearest to me?

Easy! Just check out our Find A Bus Stop page.

Where does the tour end?

You can hop-on and off at any of our stops (unless it’s a panoramic ‘non-stop’ tour). Download the Big Bus Tours app to discover all of our routes, stops and nearby landmarks & attractions.

How do I know when the next bus is coming?

Download the Big Bus Tours app and you’ll be able find your nearest stop and better still, check to see if a bus is heading your way thanks to real-time bus tracking. Don’t forget you’ll need to enable location services and data on your mobile device (please speak with your mobile / cell provider regarding data roaming costs).

I am waiting at a stop and can’t see any buses, what do I do?

Hang in there! BIG cities like to throw all sorts of challenges at our drivers, who are doing their best to get to you as quickly (but safely) as possible. If you haven’t already, download the Big Bus Tours app to see if a bus is heading your way thanks to real-time bus tracking.

Where can I buy a ticket for the tour?

You can purchase tickets either on this website, from an on-street Big Bus Tours staff member, on the bus, from a trusted retailer such as your hotel concierge, or at one of our key sales points.

Tell me about Big Bus Tours Berlin

Hop aboard with Big Bus Tours Berlin to discover the City of Freedom from an open-top double-decker bus. During the tour, you'll hear entertaining facts and stories from our expert English-speaking guides. You're free to hop on and off at any stop to explore Berlin in more detail, re-joining the tour when you're ready. You can choose from a range of different tickets that offer 1-day or 2-day sightseeing, with some tickets offering a variety of free extras, including walking tours, river cruises and more.

What can I see and visit?

The Red Route showcases the highlights of Berlin, including the Brandenburg Gate, the Reichstag, Checkpoint Charlie and so much more. The Blue Route takes you on a journey to old Berlin, including the monumental boulevard Karl-Marx Allee and the East Side Gallery. There are 20 stops where you can hop on and off your tour, as many times as you wish. Each stop has been selected because it provides convenient access to an attraction or place of interest. And of course you're welcome to stay on board for the entire tour loop and let us take you for a scenic spin. Please visit our Discover Berlin page to learn more about what to see and do in this fascinating city.

Which days does the tour operate on?

Big Bus Tours Berlin operates every day. On rare occasions, our service may be affected by events outside of our control. Please check our Service Information page for up-to-date service information.

How will I know where to get off?

The pre-recorded commentary on the bus will announce each stop by number and location as the bus approaches. Please refer to our routes & maps information to plan which stops you would like to hop off at.

How do I redeem my ticket?

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.
If you requested to have your tickets sent via SMS, remember that there is no need to print your tickets. Just bring your phone with you with the ticket page open to show it to one of our on street staff who will issue you your ticket.

Is there a discount available for groups?

Yes, discounts are available for groups of 20 or more. To find out more, submit an enquiry using our group booking information page.

Is it possible to hire a bus for a private event?

Yes, buses are available for private hires and charters. For more information please or to receive a quote, submit an enquiry using our private hires and charters page.

Does my ticket include entrance to any attractions?

Unless specified in the ticket description, attractions are not included.
Please see our Tickets and Passes page for details on ticket inclusions.

What is the child ticket policy?

Child tickets are available for passengers between the ages of 5–15. Children aged 5 and under may travel free of charge. All passengers under the age of 15 must be accompanied by an adult. Please note that pushchairs must be folded and stowed on the lower deck of the bus.

Where does the river cruise depart from and how long does the trip take?

Please visit our River Cruise page for further information.

Where do the walking tours depart from and how long do they take?

Please visit our Walking Tours page for further information.

Are the buses wheelchair accessible?

Yes, most of our buses are wheelchair accessible. Please contact us for further information.

Can I bring my pet?

Dogs are allowed on board. Other small animals must be carried in an enclosed basket, cage or pet carrier.

Can I change the date (and time) of my bus tour?

Yes. If you have a ticket that's 'fully flexible' you can change the date (and time) of your bus tour booking without charge. To make the change, please contact us.

If you don't have a 'fully flexible' ticket, we can still change the date of your bus tour, but please be aware that charges may apply.

Contact us

For general enquiries, please get in touch using our contact form. For more specific answers please select one of the options below.

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